Privacy policy.

Last updated: January 2026

Verplex Pty Ltd (“Verplex”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website or services.

By using our website, submitting a form, or engaging with Verplex, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Business name (if applicable)

  • Delivery or project address

  • Project details and product preferences

  • Uploaded files (such as photos, plans, or drawings)

  • Any other information you choose to submit via our forms

We may also collect non-personal information automatically, such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on our website

This information is used to help us understand how our website is used and to improve our services.

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and quote requests

  • Process sample box and trade sample applications

  • Communicate with you about products, pricing, or projects

  • Improve our website, products, and customer experience

  • Meet legal and regulatory obligations

We only collect information that is reasonably necessary to carry out these purposes.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only where necessary, including:

  • Delivery and logistics partners

  • Service providers who support our website or business operations

  • Professional advisers (such as legal or accounting services)

  • Regulatory authorities, where required by law

All third parties are required to handle your information securely and in accordance with privacy laws.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Information may be stored electronically or in hard copy and is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

5. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

  • Understand how visitors use our website

  • Improve site performance and functionality

  • Enhance user experience

You can adjust your browser settings to refuse cookies if you prefer, however this may affect how parts of the website function.

6. Accessing or Correcting Your Information

You may request access to the personal information we hold about you, or ask us to correct it if you believe it is inaccurate or out of date.

To do so, please contact us using the details below.

7. Marketing Communications

From time to time, we may send you updates about Verplex products, services, or news. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Verplex Pty Ltd

Email: jake@verplex.com.au
Website: www.verplex.com.au